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Saturday, 6 July 2013

Customer Relationship Manager

Function: Finance           Company: Financial Services (Standard Chartered Bank)
Job location: Abuja             Reports To: Not Given  Salary: Not Specified                 

Job Description
Main Responsibilities

-  Achieve Preferred Segment overall profitability target for Branch
-  Appropriate and strategic planning to increase customer satisfaction and service quality in line with required standards
-  Improvement of  the branch and segment NPS scores when necessary
-  Ability to generate through referrals from other parts of the group as well as business referrals to other required/established business units
-  Responsible for the leading through organized sales presentations to groups and organizations
Maintain excellent customer experience and sound customer loyalty at all times
-  Ability to motivate and drive performance of the Preferred Banking team In-Branch
-  Generate with full commitment an aggressive Portfolio
-  Grow product holdings (per customer) and achieve product penetration per client targets
-  Ensures consistently, adherence to local and international regulatory policies
-  Increase the number of customers signed on to alternate channels.
-  Proffer solutions to customer complaints within the stipulated time
-  Ensures (if possible) the reactivation of dormant accounts of clients
-  Implement and execute regular sales activities to generate business for the segment


Qualifications & Skills Required

- -B. Sc in a Business Degree or in any related field
- -Defined understanding of Sales and the abilities to pursue and convert opportunities reasonable and conclusive outcome
--Remarkable and banking and financial institutional sales experience
- - Excellent financial market knowledge and competitive awareness
- -Candidate must also have a sound knowledge of banking products and services, banking procedures, laws and regulations as required
- -A Team player and with good ability to demonstrate a high degree of initiative, assertiveness and strong leadership qualities at all times
--Good interpersonal, written and verbal communications skills
- -Good customer service relation

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